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Leveling the Playing Field

With the launch of its Square Reader, Block (formerly Square) gave small businesses an easy way to process credit card payments and manage their business. Now its Cash App gives young and low-income individuals a simplified way to spend, save, invest, send money, and access credit.



June 2023

Block’s mission and the success of its products are fundamentally about enabling underserved populations to access the financial system. In doing so, it has become a champion for small businesses and young and low-income individuals through its now ubiquitous mobile merchant services device and its newer Cash App.

With the launch of its Square Reader, Block made it possible for anyone to accept card payments using a smartphone or tablet. Today, sellers use Block to reach buyers online and in person, manage their businesses, and access financing. Individuals use Cash App to spend, send, store, and invest money.

Block’s sustainability goals focus on “hyperlocal” community outreach, the small business community, and the next generation of technology. To formalize this framework, Block formed a Social Responsibility Committee in 2018. The committee presents itself as a learning resource for underserved communities by connecting them with local governments, small business groups, trade associations, and mentoring groups.

Block’s educational and training programs are geared toward small businesses with limited access to technology and/or those facing some knowledge gaps or language barriers to the financial system. Working with the U.S. Small Business Administration’s SCORE mentoring program, community development financial institutions, and the U.S. Chamber of Commerce, Block participates in workshops for small sellers on such topics as access to capital, ecommerce, and cash flow management.

In addition to providing merchant transaction processing, mobile payment, and other point-of-sale solutions, Block, through its Square Capital unit, has been moving into the small business lending arena with loan sizes averaging under $10,000. Loan repayment is facilitated seamlessly through the merchant transaction flow of the borrower. During the coronavirus pandemic, Block helped small businesses by offering loans under the U.S. federal government’s Paycheck Protection Program (PPP). When banks were overwhelmed by the surge of applications, nontraditional technology lenders, including Block, extended their services to fill the gap. The speed, scale, and differentiated borrower base of Block’s PPP program highlighted its ability to reach underserved populations.

As noted in the firm’s 2022 Corporate Social Responsibility Report, 56 percent of Block’s loans were extended to women-owned businesses.1 Further, 27 percent of Square Loan recipients identify as people of color.2

Block’s qualification process is based on payment and point-of-sale data, and customers use the funds to purchase equipment and inventory, hire employees, expand their retail footprint, and carry out other business activities. Loan repayment is automated as a fixed percentage of card transactions.

Block offers an easy-to-use, accessible, and transparent Cash App to individual clients. This app has become a meaningful portion of Block’s business and future growth potential. As of December 31, 2022, there were 51 million transacting activities on the app every month.3 By providing greater access to credit for previously underserved groups, the app could have an even greater societal impact than Block’s work with small businesses. Among other things, the Cash App offers fee-free deposit accounts with no minimum balance requirements, a debit card rewards program not tied to credit access or spending levels, and fractional-share stock investing.

With Block’s 2021 acquisition of Afterpay and its buy-now, pay-later (BNPL) option, Block enables consumers to pay for their purchases in installments. It thereby offers an alternative to using traditional credit cards to make purchases. This flexibility can drive more sales for businesses because they can serve customers who might not have all the cash they would need upfront to make purchases.

By offering access to capital, Block seeks to help its seller customers expand their businesses and individuals gain access to savings and credit. Block benefits as transaction levels increase. The Block point-of-sale device is a metaphor for the company’s business model and its related sustainable development goals: it is designed to provide easy access to the financial system and facilitate entrepreneurial growth with training programs. Its practices help small businesses and individuals who see the company as an easy vehicle for business expansion, economic growth, and financial success.

Sustainable Development Goals

The Sands Capital six investment criteria tend to lead us to businesses that are innovators or vital facilitators of change in industries undergoing significant transformation. Many of these businesses operate in high-impact spaces such as technology and life sciences.

Block is one of many portfolio businesses that create impact by addressing at least one major social and environmental challenge identified by the United Nations Sustainable Development Goals (SDGs). Block addresses SDG 4: Quality Education; SDG 8: Decent Work and Economic Growth; SDG 10: Reduced Inequalities; and SDG 11: Sustainable Cities and Communities.

1Block 2022 CSR Report,” (page 10)

2Block 2022 CSR Report,” (page 10)

3Block 2022 CSR Report,” (page 4)


The business profiled was selected based on its reported alignment with one or more U.N. Sustainable Development Goals.
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