Globant Meeting Pandemic Data Needs
Globant provides technology for socially distanced learning, healthcare data tracking, and helps remote businesses with communication and collaboration—all vital services in the era of the coronavirus pandemic.
Globant, an enterprise data platform, provides technology for socially distanced learning, helps governments track healthcare data, and offers businesses ways to communicate and collaborate remotely—all vital services in the era of the coronavirus pandemic.
The foundations for Globant’s global impact lie in its flexible approach to platform design and its ethical posture toward artificial intelligence. Globant has always offered customization to clients by selling versions of platforms rather than off-the-shelf software. Offering greater customization requires flexibility in the sales and development process. Globant charges for its services on per-user, per-month, per-transaction, or other usage metrics, depending on the product. For example, Globant built a customized multi-channel digital platform for London’s Metropolitan Police to interact with the public and for police officers to report on local activities, including via Facebook and Twitter.1 The public can report crime and accidents, and they can also see aggregated statistics on police activities, such as traffic stops, and access other public information. As the coronavirus pandemic hit, Globant used its flexible approach to help its customers respond across the world. However, because it’s a platform provider, its impact has been behind the scenes.
An Increasingly Global Client Base
Globant’s client base is diversified among business sectors, including media and entertainment, banking, financial services, insurance, travel and hospitality, and technology and telecommunications, among others.
In 2019, Globant reported revenue of $659.3 million, which was derived primarily from North America and Latin America.
More than 80 percent of Globant’s employees are located in Latin American countries, including 29 percent in Argentina. When the coronavirus hit, Globant set up remote-learning platforms for 180 schools in Argentina, reaching 25,000 students. It also created a mobile access interface for remote learning that does not eat data on individual users’ phone plans. Separately, Globant employees have been volunteering to train teachers on popular platforms, such as Zoom and G Suite for Education.2
In partnership with Salesforce, Globant created a dashboard for local governments to track COVID-19 cases and treatment/capacity in hospitals in real time.3 Its digital products, such as augmented collaboration, help clients with remote access and business continuity. It also provides systems for digital payments and employer-employee communications platforms. Those services are unseen but vital as the pandemic continues.
An Artificial Intelligence Manifesto
The company has an “Artificial Intelligence Manifesto,” which states its commitment to ethical development and opposition to uses of Al that harm society. For instance, one of the tenets states that the company will not pursue Al applications developed to spread untrustworthy information. By making it clear what the company will and won’t do with artificial intelligence, the manifesto helps establish a culture of transparency and social benefit. Clear guidelines also help speed product development, by helping to limit long internal decision-making processes. The Al Manifesto allows employees to collaborate with the company’s clients by creating a shared language.
Globant also has embraced a company-wide approach, so that Al-driven solutions are applied across corporate silos. Within Globant, technology and sales teams are arranged in “pods.” On the sales side, these pods include cybersecurity, gaming, internet of things (loT), scalable platforms, mobile, and cloud operations. Its technology pods include artificial intelligence, blockchain, and process automation. Cross-selling among the sales pods’ clients with the help of the tech pods is part of Globant’s strategy of reaching 100 clients with $100 million in sales to each.
Before the pandemic, Globant’s impact focused on helping customers reduce their carbon footprints, capturing and analyzing public health data, and providing mobile accessibility to underserved digital constituencies. During the pandemic, its ability to move fast and adapt its platforms within an ethical framework made it a critical, though often hidden, contributor to the global response.
Sustainable Development Goals
The Sands Capital six investment criteria tend to lead us to businesses that are innovators or vital facilitators of change in industries undergoing significant transformation. Many of these businesses operate in high-impact spaces, such as technology and life science.
Globant is one of many portfolio businesses that create impact by addressing at least one major social and environmental challenge identified by the United Nations Sustainable Development Goals. Globant addresses U.N. SDG 3: Good Health and Well-Being; U.N. SDG 4: Quality Education; U.N. SDG 11: Sustainable Cities and Communities; and U.N. SDG 13: Climate Action.
1 Facebook and Twitter are not EMG holdings
2 Alphabet and Zoom Video Communications are not EMG holdings
3 Salesforce is not an EMG holding
The business profiled was selected based on its reported alignment with one or more U.N. Sustainable Development Goals.
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